Job summary
West Bridgford Medical Centre is a busy and friendly GP practice providing high-quality care to our patients. We are seeking a motivated and reliable Reception/Administration Assistant to join our supportive team.

Main duties of the job
To ensure the reception and administrative functions of the practice run smoothly, providing a high level of service to patients, doctors, nurses, and the wider practice team.

The post holder will be responsible for answering telephone calls, booking appointments, registering new and temporary patients, dealing with prescription requests and queries, giving out results in line with practice protocols, arranging ambulance transport and home visits, greeting and directing patients, handing out prescriptions, collecting payments for non-NHS services, managing general enquiries and complaints, filing and retrieving patient records, inputting and extracting information from the practice computer system, supporting admin tasks such as recalls and cytology, maintaining confidentiality and security, observing health and safety procedures, keeping reception and waiting areas tidy, and communicating effectively with patients and team members. Other reasonable duties may be required.

About us
We are looking for someone with excellent communication and customer service skills, good organisational ability, basic IT skills, and the ability to remain calm under pressure while maintaining confidentiality. Experience in a GP practice or healthcare setting and SystmOne experience are desirable.

Previous Applicants need not apply.

Job responsibilities
Receptionist - Job Description

Job Title: Administrator
Responsible to: Senior Receptionist / Practice Manager
Responsible for: N/A
Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities
Telephone Duties

• Making appointments
• Taking requests for prescriptions from housebound patients
• Giving out results
• Ambulance transport bookings for on the day service
• Home visit requests
• Deal with general enquiries and complaints
• Contacting other providers

Reception Duties

• Register new patients and temporary residents, when required
• Greet and direct patients and visitors
• Making appointments
• Handing out prescriptions
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Respond to needs of doctors and nurses during surgery
• Collect payments from patients for non-NHS services
• Deal with general enquiries and complaints

Filing

• Filing and retrieving paperwork as requested (eg. Lloyd George envelopes)

Prescriptions

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per Practice protocols
• Dealing with queries relating to prescriptions

General

• Input and extract information from Practice computer system
• Observe health and safety guidelines at all times
• Observe Confidentiality policy and guidelines at all times
• Maintaining security in accordance with practice protocols
• Maintain a good working knowledge of practice IT and Telephone systems
• Support the equality, diversity and rights of patients, carers and colleagues
• Have an overview/ responsibility of admin tasks (eg. cytology admin, recalls)
• Communicate effectively with team members and patients.
• General housekeeping (e.g. keeping reception and waiting areas tidy
• Any other reasonable duties as necessary

Person Specification
Experience
Desirable

• Experience of working within the NHS
• Experience of working in General Practice
• Experience of working within GP Medical Reception
• Experience of working as a medical secretary

Behaviours
Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Using initiative
• Team working
• Self motivated
• Flexibility
• Confidentiality

Desirable

• Knowledge of SystmOne
• Health & Safety

Qualifications
Essential

• Good standard of general education

Desirable

• GCSE Mathematics C or above
• GCSE English C or above

Skills
Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Experience with Microsoft Office
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Ability to work under pressure
• Ability to work to strict guidelines

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.