Job summary
As a Band 6 clinical nurse specialist you will play a vital role in ensuring patients receive a professional, efficient and compassionate service. Providing training to junior members of the team, working with the team lead in managing the team. You will be providing specialist knowledge to your colleagues, other health professionals and patients and leading clinics.

Main duties of the job
Key responsibilities include:

• Managing patient referrals, appointments and clinical waiting lists using SystmOne.
• Providing professional face-to-face, telephone and email support to patients
• Leading clinics
• Providing training to junior members of staff.
• Providing specialist knowledge to patients, carers, colleagues and other professionals.
• Working closely with clinicians to ensure patient pathways are managed efficiently.
• Contributing to the continuous improvement of the continence service and patient experience.

About us
Suffolk GP Federation CIC is a not-for-profit community interest company. Our main purpose is to support Primary Care across Suffolk including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Job responsibilities
We are an organisation whose purpose is to support Primary Care across Suffolk through collaborative working and the delivery of high-quality NHS community services. Our continence service provides bladder, bowel and stoma care to the people of Suffolk, working alongside primary, secondary and community care partners across Suffolk and North East Essex.

Is it for me?
We are looking for someone who enjoys working in a busy healthcare environment and takes pride in providing excellent customer service.

We will provide a comprehensive induction alongside ongoing support and development to help you succeed in the role.

We are looking for someone who:

• Enjoys working as part of a supportive team.
• Is organised, adaptable and able to prioritise competing demands.
• Has excellent communication and customer service skills.
• Has good IT skills.
• Pays close attention to detail and maintains accurate records.
• Remains calm and professional when working under pressure.
• Is committed to providing an excellent experience for patients and colleagues.

What we can offer you

• A strong ethos of flexible working to help maintain a healthy work-life balance.
• A supportive and inclusive team environment.
• Opportunities for learning, development and career progression.
• A visible and approachable management team.
• Modern IT systems and responsive technical support.
• Service-supported training and development opportunities.
• Cycle to Work Scheme.
• Death in Service benefit.
• Competitive salary with annual benchmarking.
• 27 days annual leave plus bank holidays, rising to 29 days after five years' service.
• Blue Light Card employer with access to thousands of discounts.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applicants must have current UK professional registration. For further information please see NHS Careers website.

For questions about the job, contact: HR, Recruitment Team, hr@suffolkfed.org.uk