Job summary

***INTERNAL APPLICANTS ONLY***

You will play a key role in supporting designated Consultant(s) and providing a professional service to patients, clinicians and other healthcare professionals. The majority of patients are referred via the Urgent Suspected Cancer (USC) pathway, making this a busy and varied role where communication, organisation and timely coordination of patient care are essential. You will be the primary contact for patients, offering reassurance, information and advice, while managing clinics, inpatient waiting lists, admissions and TCIs using EPR and other relevant systems. You will coordinate theatre cases and support maximum theatre capacity utilisation, while maintaining and validating waiting lists in line with Trust protocols and Department of Health Referral to Treatment waiting times. Working closely with Consultants, GPs, hospital departments and peripheral clinics, you will manage queries, arrange pre-clerking appointments and admissions, and ensure investigations and results are brought to the Consultant's attention and appropriately actioned. You will provide PA and administrative support, including correspondence, digital dictation, filing and maintaining patient records. The role requires you to organise and prioritise a high workload under pressure and without supervision, provide effective departmental cross-cover and use electronic systems for correspondence, recording, retrieval and maintenance of information.

Main duties of the job

• To manage all clinics and inpatient waiting lists for designated Consultant(s), arranging TCIs using EPR and other relevant systems.
• To be the primary contact for patients under designated Consultant(s). To communicate effectively and professionally, giving reassurance, information or advice appropriately.
• To prioritise theatre cases and select appropriate cases for the theatre time schedule to ensure maximum theatre capacity utilisation at all times.
• To ensure that all patients reports and investigation results are brought to the attention of the Consultant with the patient's files.
• To act as PA for designated Consultant(s). To manage all administration / PA typing (using Digital Dictation system where appropriate) and organise office procedures for designated Consultant(s). To maintain administrative filing system.
• To take messages or reply to queries from GPs, patients, other hospital departments and outside agencies; finding the patient's file before referring query to Medical Staff, if unable to deal with query.
• To 'buddy' with Medical Secretaries and Assistant Medical Secretaries within department for effective cross-cover as required during annual leave / sick leave.

About us

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we want for our family and friends.

More than 3,000 people work for the Trust they tell us its a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time.

Details

Date posted
22 September 2026

Pay scheme
Agenda for change

Band
Band 4

Salary
£28,392 to £31,157 a year
per annum

Contract
Secondment

Working pattern
Part-time

Reference number
229-SUR-8289486 (INTERNAL)

Job locations
Hereford County Hospital
Hereford
HR1 2BN
United Kingdom

Job description

Job responsibilities
To view role requirements and role responsibilities in full, please view the 'Job Description and Person Specification' attached to this vacancy in the supporting documents.

Person Specification

Education
Essential

• GCSE in English and Mathematics or equivalent

Experience
Desirable

• Previous secretarial experience or equivalent
• Previous experience dealing with the public
• Diary Management
• Previous NHS/healthcare experience

Personal Attributes
Essential

• Ability to work on own initiative without close supervision and Ability to prioritise and organize own workload
• Professional approach to work and colleagues and able to work as part of a team

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name
Wye Valley NHS Trust

Address
Hereford County Hospital
Hereford
HR1 2BN
United Kingdom

Employer's website
Apply through our website

Employer contact details

For questions about the job, contact:
Administration Manager
Devun Rosser
devun.rosser@wvt.nhs.uk
01432262045

Supporting documents

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