Job Summary
Firs House Surgery are looking for a caring, reliable and enthusiastic experienced Phlebotomist to join our friendly Nursing Team.

You will play an important role in providing a professional, reassuring and positive experience for patients attending for blood tests.

We are looking for someone who is patient-focused, approachable and reliable, with a positive attitude and a genuine commitment to providing high-quality patient care. Experience working with the public and excellent customer service skills are essential.

You will run planned blood-taking clinics, make patients feel at ease and make sure samples are labelled and handled correctly. You will work closely with our clinical, reception and administration teams.

An immediate start is available, but we are happy to wait for the right person.

Unfortunately, we are unable to accept applications from individuals who require UK visa sponsorship. Applicants must have the right to work in the UK at the time of application.

Main duties of the job
The successful candidate will be able to provide a safe, reliable and friendly phlebotomy service for our patients.

Take blood samples from patients in line with practice procedures and your training

Confirm the patients identity and obtain consent before each procedure

Label, record, store and prepare samples correctly for collection

Keep the clinical room clean, safe and ready for the next patient

Maintain stock and report when supplies need ordering

Recognise when a patient is unwell and seek clinical help promptly

Use the clinical system to provide the relevant paperwork for the laboratory

Record activity accurately in the patients clinical record

Follow infection prevention, sharps and clinical waste procedures

Treat patients with kindness, dignity and respect

Work with colleagues to keep clinics running safely and on time

About us
Ideally, we are looking for a phlebotomist with previous general practice experience who is compassionate, confident and committed to delivering excellent patient care to our 13,000 patients. You should be comfortable working both independently and as part of a team, with strong communication skills and a proactive approach to your work.

In return Firs House Surgery offers a welcoming and collaborative working environment, opportunities for training and development and the chance to be part of a team that is dedicated to providing the highest standard of care to its patients.

If you are looking for a rewarding role in a supportive practice where you can grow professionally and make a real impact, we would be delighted to hear from you.

This is an excellent opportunity to become part of a well-established GMS practice where your skills will be valued, your ideas welcomed and your professional development supported. You will play a key role in providing comprehensive, patient-centred care while working collaboratively with GPs and the wider primary healthcare team.

Job responsibilities
Responsible to: Administration - Practice Manager, Clinical - Lead Practice Nurse
Location: Firs House Surgery and 42 Telegraph Street
Salary: £12-83 13.24 (depending on experience)
Hours: Wednesday, Thursday and Friday 8:30 17:00 (with 1 hour for lunch)

Job Summary
Working under the direct supervision of the HCA and Nurse teams and strictly in accordance with specific practice guidelines and protocols, the post-holder will be responsible for performing venepuncture and near patient testing to obtain blood samples from patients as directed by other members of the clinical team.

Main Duties and Responsibilities

• Ensuring that the patient is as comfortable and relaxed as possible and confirming their consent to the collection of a blood sample
• Collection of sample(s) of blood in accordance with training and procedures
• Ensuring samples are stored in appropriate containers
• Accurate, legible labelling of all samples to confirm patient identity
• Checking patient identification against clinician request and confirming with patient whenever possible
• Recording collection of blood sample in patient record in accordance with practice procedure
• Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensuring that anomalies are reported to a senior member of staff
• Notifying the appropriate clinician of any significant patient issues
• Liaising with and assisting members of the administrative team
• Prepare and maintain environments and equipment before, during and after patient care interventions
• Assist in raising awareness of health and well-being, where appropriate
• Give accurate and appropriate information to patients and groups within own competence
• To gain the underpinning knowledge and practical skills to administer basic life support if necessary
• Chaperone and assist patients where appropriate according to practice policy
• Support the HCA and Nurse team for various tasks if and when required.
• Support the nursing team, as required
• Undertake administrative duties, as required of the position
• Participate in practice learning and events etc.

Other

• Undertake induction training and further training (courses, in house, online etc). Once competent take part in training new staff.
• Attend Nursing and other meetings as requested
• Recognise personal and professional boundaries and work within the Practice
• Confirm to all protocols and procedures in the Practice.
• To undertake any further training as identified by the Practice.
• Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures.
• Employees must comply with the provisions of The Health and Safety at Work Act 1974 and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work. Employees are also required to cooperate with their employer to enable them to perform or comply with any statutory provisions. The Practices efforts to promote a safe and healthy working environment can only succeed with the full cooperation of its employees.
• To understand, comply with and promote Practices safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all.
• To maintain the confidentiality about clients, staff and other Practice business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The post holder must meet the requirements of the Data Protection Act at all times.
• To maintain awareness of risk and to take personal responsibility for ensuring that the practice is not unnecessarily exposed to risk. To report any issues or concerns relating to risk and the effectiveness of the Practices risk management arrangements.
• Work within, promote and implement the practice confidentiality and information security policies and report to line manager, or other appropriate person, in the event of awareness of bad practice.
• The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: a. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation b. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues c. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Where appropriate carry out tasks required as part of special projects.
• Undertake any other additional duties appropriate to the post as requested by the partners, practice manager or deputy practice manager.
• Must have a clean driving licence and access to a car.

Person Specification
Experience
Essential

• Understanding of skills required for team working
• Evidence of ability to prioritise and manage workload

Desirable

• Experience of working in a Primary Care Environment
• Experience of using a clinical system (SystmOne)

Qualifications
Essential

• Venepuncture course from a hospital or accredited body.

Desirable

• NVQ level 2 or equivalent.

Competencies & Qualities
Essential

• Ability to perform venepuncture
• Knowledge of blood tube requirements and the importance of it.
• Knowledge of Hygiene and infection control procedure
• Ability to communicate with patients, staff and other professionals.
• Ability to work on own initiative as well as part of a team.
• Good verbal, presentation and written skills and ability to communicate concisely and effectively.
• A motivational, flexible and problem solving approach
• Reliable & Punctual
• Excellent organisational skills.
• Flexible
• Commitment, determination and resilience

Desirable

• Competent to work without supervision and able to identify the correct blood tubes

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.