Job summaryThe post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Main duties of the job- Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.
- Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader
- Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.
- Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required.
- Ensure clinic outcomes are recorded accurately on CRS, including those for offsite clinics.
- Under supervision, completeclinic cancellation forms and process according to SOP.
- Reschedule outpatient clinics as requested by Admin Manager/Team leader, in line with waiting time targets
- Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOP
Continued on attached JD...About usKingston and Richmond NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated "Outstanding" for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Job responsibilities***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure any supporting statements align with the job description and person specification, as your application will be assessed against these criteria.
Person SpecificationQualificationsEssential- GCSE or equivalent in English and Maths, grades A-C
ExperienceEssential- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of working in a multi-disciplinary team
Desirable- Experience of working in the NHS/ Healthcare
- Experience of scheduling appointments and/or admissions
SkillsEssential- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Pays attention to detail
- Excellent IT skills
KnowledgeEssential- Understanding of patient priorities and performance targets related to appointments and waiting times
- Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applications
- Basic knowledge of medical terminology
Desirable- In depth understanding of medical technology appropriate to Endoscopy
- Thorough knowledge of healthcare administrative systems and processes
- Understanding of Primary Care, GP and community services
OtherEssential- Ability to work for long periods on computer
- Ability to follow and work to policies and protocols
- Reliable and adaptable
Desirable- Knowledge of the local area
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 
